Privacy policy

Last updated: 5 September 2026

NESFORM operates this furniture hardware store. This notice explains what personal information we collect, why we use it and the choices available to you when you visit the store, place an order or contact us.

NESFORM is the controller of the personal information described in this notice. You can contact us at support@nesform.com.

Information we collect

The information we collect depends on how you use the store. It may include:

your name, email address, telephone number, billing address and delivery address;
your account details and saved preferences;
order, payment, delivery, return and refund information;
messages, product reviews and other information you send us;
device, browser, IP address and store usage information; and
marketing preferences and cookie choices.

Payment card details are processed by Shopify and the payment providers available at checkout. NESFORM does not receive your full card number.

How we receive information

We receive information directly from you when you order, create an account, sign up for marketing or contact us. We also receive technical information through cookies and similar technologies. Shopify, payment providers, delivery companies, fraud prevention providers and other suppliers may provide information needed to complete a transaction or protect the store.

Why we use your information

Purpose	UK legal basis
Taking payment, fulfilling orders, arranging delivery, handling returns and providing customer service	To perform our contract with you
Keeping tax, transaction and compliance records, and responding to lawful requests	To comply with legal obligations
Protecting accounts, detecting fraud, securing the store and improving our products and service	Our legitimate interests in operating and protecting the business, provided those interests do not override your rights
Sending marketing where consent is required and using non-essential cookies	Your consent

If we need information to enter into or perform a contract, you do not have to provide it, but we may be unable to accept or fulfil your order.

Who receives your information

We share personal information only where needed with:

Shopify, which hosts the store and provides ecommerce services;
payment and fraud prevention providers;
warehouses, manufacturers and delivery companies involved in fulfilling your order;
IT, analytics, customer support and marketing suppliers working for us;
professional advisers, insurers, regulators, courts or law enforcement where necessary; and
a buyer or successor if the business is reorganised, sold or transferred.

These organisations receive only the information reasonably needed for their role. They may also act as independent controllers under their own privacy notices.

Shopify

Shopify processes information about your use of this store. You can read the Shopify Consumer Privacy Policy and use the Shopify Privacy Portal.

International transfers

Some recipients may process information outside the UK. Where UK law requires a transfer safeguard, we use an applicable adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, or another lawful safeguard. Contact us if you want more information about the safeguard used for a particular transfer.

How long we keep information

We keep personal information only for as long as needed for the purpose for which it was collected. We consider legal record-keeping duties, warranty and dispute periods, fraud prevention needs, account status and whether an order or request remains open. We delete or anonymise information when it is no longer needed.

Marketing

You can unsubscribe from marketing emails using the link in any marketing message or by contacting us. We may still send service messages about your account, order, delivery or return.

Cookies and similar technologies

The store uses essential technologies to operate the basket, checkout, security and account features. With your choice, it may also use analytics, personalisation or advertising technologies. You can accept or reject non-essential uses through the store's privacy or cookie settings and change your choice later. Blocking essential cookies in your browser may stop parts of the store from working.

Your UK data protection rights

Depending on the circumstances, you may ask us to:

give you a copy of your personal information;
correct inaccurate or incomplete information;
delete information;
restrict or object to how we use information;
provide information in a portable format; or
stop using consent as a basis after you withdraw it.

These rights are not absolute. We may need to confirm your identity and may keep information where the law permits or requires it. Contact support@nesform.com to make a request. You will not be charged unless a request is manifestly unfounded or excessive.

Complaints

Please contact us first so we can investigate. You also have the right to complain to the UK Information Commissioner's Office. Visit ico.org.uk/make-a-complaint for current contact options.

Children

This store is intended for customers who can enter into a purchase contract. We do not knowingly collect personal information from children who cannot lawfully use the store. A parent or guardian may contact us if they believe a child has provided information to us.

Security

We use reasonable organisational and technical measures to protect personal information. No internet service is completely secure, so do not send payment card details or other sensitive information by ordinary email.

Changes to this notice

We may update this notice if our services, suppliers or legal duties change. We will post the revised notice here and change the date at the top. Where required, we will provide additional notice.