Contact
Contact NESFORM about a product, order, return, sample request or trade enquiry. The more relevant detail you include, the easier it is for us to check the right information.
Order help
Include your order number, the name and email address used at checkout, and a short description of what you need. For delivery questions, add the delivery postcode and tracking number if available.
Product questions
Tell us the product name, size and finish. If you are matching existing fixing holes, include the centre-to-centre measurement in millimetres. Photographs can help with replacement or finish questions, but do not include confidential information in an image.
Returns and product problems
For a return, damaged parcel, incorrect item or product fault, include the order number and clear photographs where useful. Keep the item and packaging until we provide the next step. Read the Refund Policy before sending anything back.
Trade and samples
For a business account, mention "Trade enquiry" and include your business and project details. For a sample, list the required finish, quantity and delivery postcode.
You can also email support@nesform.com. Include your order number in the subject line when your message concerns an existing order.
Do not send card numbers, passwords or other payment credentials by email or through the contact form.